fotoforma.plOpinie

I always had great experience with Fotoforma before and I keep going back to them because they provide a great service. Unfortunately this time I was unlucky. I bought a Godox speedlight and a trigger on cyber monday with a great discount that I was really excited about. According to the website the shipping was 48 hours on both. On Wednesday (almost 48 hours later) I received an email that the shipping is not going to happen because the manufacturer didn't deliver. Shipping on Friday was promised. Then on Friday I received another email that the shipping is not going to happen before the weekend for the same reason, and I was promised shipping on Monday. Finally Monday afternoon I received the items. Now, I understand that the store is exposed to delays from the manufacturer, but if they can't guarantee delivery within 48 hours, or on a specific day as stated in the email then they shouldn't promise it. People make plans to use the equipment they buy for specific photoshoots and such a last minute message makes it very hard to figure out how to solve the sudden lack of equipment. With that said I will continue buying equipment at their store and I hope next time I will not have such issues.